Hotel Policy:

• According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at hotel. The identification proofs accepted are Drivers License, Voters Card, Passport, Ration Card. Without valid ID the guest will not be allowed to check in.
• The primary guest checking in to the hotel must be at least 18 years of age.
• Early check-in or late check-out is subject to availability and may be chargeable by hotel. The standard check-in time is 1 PM and the standard check-out time is 11 AM. After booking you will be sent an whatsup or email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.
• Hotel reserves the rights of admission.

Payment Related:

• All major Credit and Debit cards are accepted
• The deposit / online payment to be paid min 50% in advance of total room nights booked for the entire stay to get the confirmed reservation. Rest 50% you need to pay at Checkin time.
• If guest don't pay the deposit amount within 24 hours of receiving the mail, hotel has the right to cancel the booking with information sent to the guest via email/Whatsup.
• All bills will need to be settled by guest at the time of check out.

Reservation Policy:

• Advance payment is mandatory to obtain the confirmed reservation.
• Rates displayed online are not guaranteed until the confirmation msg/mail is generated. The rates are generally dynamic in nature.
• The estimated cost for stay includes the confirmed room rate with inclusions, the estimated taxes, and estimated fees.
• All extra services & amenities not part of this offer will be available at an on additional charge only.
• In case of non-availability of pre-booked room at the time of arrival, the hotel will offer an alternate similar standard hotel/ in a similar room type, at its discretion and without any further liability.
• Rates may change without notice and may vary for special events except for confirmed reservation against the advance payment.
• For any modification in booking, user shall pay applicable cancellation/modification charges.
• Modified bookings will be subject to availability at the Resort.

Child policy:

• Child (up to 12 years) can stay free of charge with parents without extra bed.
• Children above 12 years of age will be charged extra Rs 500/- without extra bed.
• Extra bed charge for one person is 1000/- .

Non-arrival (No Show):

• If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and will be charged for the entire reservation.
• If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund admissible.
• If you want to change in your bookings, you have to inform hotel management before 24 hours of checkin time otherwise you have to pay 100% of room charge.

Special request:

• The request for airport/railway station/bus stop pick-up requires intimation to the reservation at the time of the room(s) booking. It will be extra charged.

Check in time 1 PM

Check out time 11 AM

Some one said, "The best view comes after the hardest climb".

To reach Pinaceae Resort we have 2.5 km off road drive which is moterable with steap road. We offer complimentary services to keep you safe and comfertable.

a. Guest can drive his / her vehicle by his/her self to reach resort, if he/she is confident on his/her own driving.

b. We come with our guest in our own car to make confertable. Guest has to follow our car.

c. If guest is not comfertable, We provide driver to drive guest's car till resort and same service to come back from resort.

d. If guest's vehicle is not able to run on steep road, We park guest's car at our house 2 km before resort and we carry our guest in our own car till resort. Same service to come back from resort.